Privacy Policy

1. Introduction

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GymExpress.net ("GymExpress," "we," "us," or "our") operates a fitness facility located at 963 Limoges Road, Limoges, Ontario, Canada. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gymexpress.net and use our fitness services.

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2. Information We Collect

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Personal Information

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We collect information you provide when you:

• Register for a membership
• Book classes or personal training
• Make payments
• Contact us for support
• Sign up for newsletters

This includes:

• Contact Details: Name, email, phone number, address
• Account Information: Username, password, membership details
• Payment Information: Credit card details, billing information
• Health & Fitness: Emergency contacts, health conditions relevant to fitness activities, fitness goals
• Visit Records: Check-in times, class attendance, facility usage

Automatically Collected Information

• Website usage data (pages visited, time spent)
• IP address and device information
• Cookies for website functionality

3. How We Use Your Information

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We use your information to:

• Provide Services: Process memberships, schedule classes, manage your account
• Safety: Ensure safe use of our facilities based on health information provided
• Communication: Send booking confirmations, membership updates, and service announcements
• Marketing: Send promotional offers and newsletters (with your consent)
• Improvement: Analyze usage patterns to improve our facilities and services
• Legal Compliance: Meet our legal and regulatory obligations

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4. How We Share Your Information

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We may share your information with:

• Service Providers: Payment processors, email services, scheduling software
• Emergency Services: In case of medical emergencies at our facility
• Legal Authorities: When required by law or court order
• Business Transfers: If GymExpress is sold or merged with another company

We do not sell or rent your personal information to third parties.

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5. Data Security

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We protect your information through:

• Secure payment processing
• Password-protected accounts
• Limited staff access to personal information
• Physical security at our facility
• Regular security updates to our systems

While we implement strong security measures, no data transmission over the internet is 100% secure.

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6. Your Privacy Rights

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Under Canadian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate information
• Withdraw Consent: Opt-out of marketing communications
• Delete: Request deletion of your account (subject to legal retention requirements)

To exercise these rights, contact us using the information below.

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7. Marketing Communications

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You can opt-out of marketing emails by:

• Clicking "unsubscribe" in our emails
• Emailing us at ben@gymexpress.net
• Telling us in person at our facility

You will still receive essential service communications (payment confirmations, safety notices).

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8. Cookies

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Our website uses cookies to:

• Remember your login information
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

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9. Video Surveillance

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For safety and security, we use video surveillance in common areas of our facility. Recordings are:

• Stored securely for up to 30 days
• Accessed only when necessary for security purposes
• Not used for marketing or other purposes

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10. Children's Privacy

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Our services are not intended for children under 16. Minors must have parental consent to use our facilities. We do not knowingly collect information from children under 16 without parental authorization.

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11. Data Retention

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We retain your information for:

• Active Members: Duration of membership plus 7 years for tax purposes
• Inactive Members: 2 years after membership ends
• Health Records: As required by insurance and liability requirements
• Marketing Lists: Until you unsubscribe

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12. Third-Party Links

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Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

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13. Updates to This Policy

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We may update this policy periodically. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to members
• Posting a notice at our facility

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14. Contact Us

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For questions about this privacy policy or our data practices, contact:

Ben Gelineau
‍963 Limoges Road
Limoges, Ontario K0A 2M0
Canada

Email: ben@gymexpress.net

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15. Complaints

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If you have concerns about our privacy practices, you may file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

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Consent

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

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Last reviewed: September 5th, 2025